The following items are installed in your CRM by Dynamics Telephony for its own use. They are stand-alone entities that can be uninstalled without affecting your own data.

1. DialerCall – data for every call made or received
2. DialerCallEvent – every telephony event (dial, answer, etc.)
3. DialerCallResult – every reported Outcome
4. DialerCallOutcome – Outcome buttons configuration
5. DialerDNIS – configure inbound lines
6. DialerUser – realtime user status for RTD
7. DialerKV – Global and per user settings
8. DialerPhonebook – user extension numbers for easy transfers
9. DialerQueue – callbacks for the progressive dialer
10. DialerQueueEvent – Dynamics Telephony Phone system and Asterisk only. Event log of agent joining or leaving an inbound call queue.
11. DialerQueueSettings – progressive dialer settings based on CRM queues
12. dtThisWeek, month, day, year dashboards – Dashboards to display statistics
13. dtRTD – web resource to display agent realtime status
14. Phonecall fields – fields added to phonecall entity for telephony data and the call recording link
15. Phonecall form – a simplified form for users to take notes on a call.
16. Webresources, including our API and images for our dashboards.