Introduction

Dynamics Telephony is a single app for Dynamics 365 and our Phone System, or any other phone system (including cloud, Avaya, Cisco, Genesys, FreePbx, Asterisk, TAPI and any SIP),  that includes the following features:

  • Preview and progressive dialer for optimised outbound phone calling campaigns:
    • Based on CRM Queues functionality for shared lists, or
    • Based on personal lists for personal productivity
  • Click-to-dial any phone number in Dynamics CRM
  • Screen Pop the callers Contact screen in Dynamics CRM
  • Screen Transfer
  • Phone call control – answer, transfer and release
  • Full call logging in Dynamics 365 CRM
  • Reporting and dashboards in Dynamics 365 CRM
  • One unified client for Dynamics 365 CRM and Dynamics Telephony with splitscreen for related phonecall or other system.
  • Workflow triggers for Dynamics Telephony events (outcomes, wrong numbers, etc.)
  • CTI for Avaya, Cisco, Genesys, FreePbx, Asterisk, TAPI, and any SIP system.
  • Advanced features such as page JS API, custom pages and entities, DNIS,

For a FULL LIST OF FEATURES Click Here

overview_screen